1. Introduction

Welcome to My Mart: Delivered in Minutes - operated by My Mart Industries Pvt. Ltd., headquartered at Panipokhari, Kathmandu-03, Nepal. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our website, mobile app, or any related services (collectively referred to as the “Platform”). By accessing or using My Mart, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

2. Information We Collect

A. Personal Information

• Name, Phone number, Email address
• Delivery address and Billing address
• Date and time of order
• Payment details (Online payment, Wallet, or Cash on Delivery)

B. Device and Technical Information

• Device type, Operating system, and App version
• IP address, Browser type, and Usage logs
• Cookies and analytics data

C. Location Information

We may collect your real-time location to identify nearby stores, assign delivery agents, and ensure quick delivery. You can manage location permissions through your device settings.

D. Transaction & Order Data

• Details of orders placed, payments made, refunds processed, and delivery history.

3. How We Use Your Information

We use your information to:

• Process and deliver your orders efficiently.
• Provide customer support and resolve issues.
• Send order confirmations, updates, and promotional offers.
• Improve our app and website performance.
• Detect and prevent fraud, unauthorized transactions, or misuse.
• Conduct analytics to enhance our services and user experience.

4. Sharing of Information

We may share your information only when necessary, such as:

• Delivery Partners: To deliver your orders quickly and accurately.
• Payment Gateways: For secure online transactions.
• Service Providers: For data hosting, analytics, SMS, or email communication.
• Legal Obligations: When required by law or regulatory authorities.

We do not sell or rent your personal information to any third parties.

5. Cookies and Tracking

Our Platform uses cookies and similar technologies to remember your preferences, improve navigation, and analyze usage patterns. You may disable cookies through your browser, but some features may not work properly.

6. Data Retention

We retain your personal information as long as necessary to fulfill our business and legal obligations. After that, we securely delete or anonymize your data.

7. Data Security

We implement advanced security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

8. Your Rights

As a user, you have the right to:

• Access and update your personal information.
• Request deletion of your data (subject to legal or operational requirements).
• Withdraw consent for data usage.

You can contact us at privacy@mymartindustries.com  for any privacy-related requests.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

10. Third-Party Links

Our Platform may include links to third-party websites or apps. We are not responsible for their content or privacy practices. Please review their policies separately.

11. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with the updated date. Continued use of the Platform indicates your acceptance of the revised policy.

12. Contact Us